An online betting operator approached BillBlend with a chargeback rate of 1.7%, putting the account above the applicable threshold under its acquiring agreement. Its acquiring bank had issued formal warnings, and the internal team managed disputes manually, reviewing each case individually without a standardized process.
Alongside the chargeback problem, deposit conversion stood at 61%. Nearly four in ten players who attempted a deposit abandoned the flow before completing it. The platform accepted card payments and a single regional e-wallet, leaving a significant portion of its potential user base across Eastern Europe and Southeast Asia without viable deposit options.
The revenue impact was measurable on both fronts. At its transaction volume, dispute fees totaled approximately $34,000 per month. Conversion losses were harder to isolate exactly, but the team estimated that each percentage-point increase in abandoned deposits translated into a meaningful share of daily gross gaming revenue (GGR).
The team had looked at building direct integrations with additional payment service providers, but ran into the same obstacle each time: separate API documentation, different reconciliation formats, extended compliance reviews, and engineering time diverted from product development. They needed a solution that addressed fraud, improved local payment coverage, and did not require months of integration work.
BillBlend connected the operator through a single integration point into payment infrastructure spanning 120+ countries, 40+ currencies, and a broad mix of alternative payment methods – including local bank transfers, regional e-wallets, and crypto gateways available in select target markets in Eastern Europe and Southeast Asia, subject to applicable licensing and regulatory requirements.
For fraud and chargeback management, BillBlend activated a multi-layer risk scoring system that evaluated transactions before authorization. Velocity checks, device fingerprinting, and behavioral pattern analysis identified high-risk deposit attempts that had previously slipped through. Automated dispute management replaced the manual review process: each chargeback triggered a structured response workflow with the correct documentation submitted within card-network deadlines.
Geographic expansion required no additional integration work from the operator. Within eleven days of launch, the platform was accepting payments via local methods covering markets in Poland, Romania, Indonesia, and Brazil – regions where card approval rates may be lower, and payment preferences differ significantly from Western Europe.
BillBlend’s support team handled the full integration, managing onboarding and provider configuration directly. No internal engineering resources were diverted from the core product team.
