GDPR Compliance

What is GDPR (General Data Protection Regulation)?

The General Data Protection Regulation (GDPR), officially known as Regulation (EU) 2016/679, is a law established by the European Parliament, the Council of the European Union, and the European Commission. Its primary goal is to strengthen and unify data protection for individuals across the European Union (EU). This regulation establishes consistent data protection standards throughout Europe and applies to businesses based in the EU, as well as global companies that handle personal data of individuals residing in the EU. GDPR took effect on May 25, 2018.

How does GDPR affect you?

If you process personal data from any EU resident, GDPR applies to you, regardless of whether your company is located inside or outside the EU. The regulation enhances user data privacy across all EU member states and imposes additional requirements on any organization that handles personal information of EU citizens, irrespective of the organization’s physical location.

You can access the complete General Data Protection Regulation here.

To better understand GDPR’s definition of ‘Personal Data,’ refer to this article.

How is BillBlend compliant with GDPR?

At BillBlend, the security and privacy of our customers’ data are of utmost importance. We are committed to helping our users maintain compliance with GDPR regulations by implementing robust security measures and processes.

Here are the steps we’ve taken to ensure both BillBlend and our users meet GDPR requirements:

Policy updates

We have updated our Privacy Policy, Terms of Service, and Cookie Policy in line with GDPR standards. These updates ensure that we are transparent about how we handle your data and the data you collect from your users. Should we make any further changes, we will notify you promptly.

In addition, we have submitted our self-certifications for the EU-U.S., UK-U.S., and Swiss-U.S. Data Privacy Frameworks. These frameworks are designed by the U.S. Department of Commerce, the European Commission, the UK Commission, and the Swiss Administration to facilitate safe data transfers between the EU, UK, Switzerland, and the U.S., supporting international commerce.

BillBlend is also registered with the Information Commissioner’s Office (ICO) in the United Kingdom.

Tools and features to help you comply with GDPR

As a data processor, BillBlend offers several tools and features that help you meet GDPR compliance, including:

  • The ability for agents to delete contacts.
  • Options for agents to export tickets and chats for visitors.
  • Settings to disable the recording of visitor IP addresses.
  • A data privacy consent form available in the visitor widget.

Tools and features to help us comply with GDPR

We have also implemented tools to ensure our own compliance with GDPR, including:

  • An automated agent account deletion feature.
  • A data export tool.

Data security

At BillBlend, security has been a top priority from the beginning. As part of our GDPR compliance efforts, we continuously evaluate and enhance our security measures to maintain ongoing compliance with the regulation.

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